For DMS vendors, distributors and data providers

Your workshops are open 45 hours a week. Their customers have questions the other 123.

The other 123 hours, a driver messages a workshop and hears nothing back until Monday. Ceptio's assistant Nova takes those hours: she answers over WhatsApp, runs the intake like a service advisor would, and books the appointment straight into the system the workshop already runs.

We'd rather bring that to your network than to one workshop at a time.

Start a conversation Try Nova on WhatsApp

What Nova actually does

Not a website chatbot. A service assistant on the channel drivers already use.

Runs the intake. Licence plate, complaint, since when, preferred slot. She asks the follow-up questions a first-line mechanic would ask, and she doesn't guess — if she isn't sure, she hands it to the workshop.
Identifies the vehicle. From the plate, via the national vehicle register and the workshop's own customer history.
Books the appointment. With a DMS connection she writes it in directly. Without one, the complete intake lands at the front desk in a form the advisor can enter in one action.
Answers in the customer's language. Dutch, German and English out of the box, with no configuration. She replies in whatever language the message arrives in.
Steps aside on request. The workshop can take over any conversation from the dashboard; Nova stays silent until they hand it back. Nobody is locked out of their own customer relationship.
Escalates instead of improvising. Damage, warranty, complaints, anything outside her scope: she says a colleague will be in touch and alerts the workshop.

Nova runs today and you can test her yourself in under a minute — the WhatsApp number in the header is the live assistant, not a scripted demo.

Three ways to work together

Which one fits depends on how close you want it to your own brand and billing. We're open to all three and have no preference we're hiding.

Model 01

Referral

You introduce Ceptio to workshops in your network. We do onboarding, support and billing.

Brand: Ceptio
Customer relationship: Ceptio, with you introduced
Your revenue: Recurring commission on every workshop you bring in
Effort on your side: Lowest — no build

Model 02

White-label

Nova runs under your name and in your visual identity. Your workshops see your product; we run the engine behind it.

Brand: Yours
Customer relationship: Yours
Your revenue: You set the retail price; we invoice you wholesale
Effort on your side: Branding, positioning and first-line support

Model 03

Embedded

Nova sits inside your own platform. Appointments appear in your planner as if they were entered by hand.

Brand: Yours, as a module
Customer relationship: Yours
Your revenue: A module you can price into your existing plans
Effort on your side: Highest — a joint integration project

Early partners set the order of the roadmap. The integrations we build, we build in the order our partners need them. Whoever comes in now decides what gets built first — and keeps that position as the list grows.

What an integration actually takes

The honest version, so your technical people can judge it in five minutes instead of five meetings.

Nova needs three things from a workshop management system. Nothing exotic, and nothing that writes where it shouldn't.

What Nova needs	Why	Access
Look up a customer and vehicle by licence plate or phone number	To recognise a returning customer and confirm the right vehicle	Read
Read availability	To offer slots that are genuinely free	Read
Create an appointment or work order	To put the booking in the system without anyone retyping it	Write, scoped to appointments

A documented REST API with those three capabilities is enough. Where no API exists, Nova runs in intake-only mode from day one and the connection follows later — the workshop is never blocked waiting for it.

Current status

System	Status	What that means
Autoflex	Connected	Appointments are written directly into the system
Any other system	Intake mode	Full intake delivered to the front desk; a direct connection is built on partner demand

Typical build time for a new connection, once we have API documentation and a test environment: four to six weeks from first call to a workshop booking live. What we need from your side is documentation, a test environment and one technical contact — not a project team.

Why this is worth your attention

It makes your platform stickier. A workshop that gets bookings out of your system at eleven at night has a reason to stay that has nothing to do with price.
It's a channel you don't have yet. Phone and email are staffed. WhatsApp is where the customer already is, and almost nobody in this market is there properly.
It's built, not planned. The conversation engine, the vehicle lookup, the appointment booking and the human handover all work today. You're not funding a concept.
It crosses borders as it is. Nova replies in the customer's own language without configuration, so a network spanning several countries doesn't need several versions.

Data, security and who owns what

The workshop is the data controller; Ceptio is the processor. We don't sell data on, we don't use conversations to train AI models, and every sub-processor we rely on is listed publicly by name, purpose and region.

A data processing agreement is signed before any workshop goes live. Our full security and privacy statement is published at ceptio.nl/beveiliging (in Dutch — we're happy to walk you through it in English or German).

Let's find out in half an hour whether this fits.

No deck, no discovery process. Tell us what your network runs and we'll tell you straight away whether a connection makes sense and what it would take.

Othman Hajji
othman@ceptio.nl

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