The overview
Nova does the work.You stay in charge.
Everything Nova discusses with your customers arrives on one screen. You see what Nova agreed and where she was unsure, and you take any conversation over with a single click.
What you see
Four things, and nothing more.
Not a reporting suite full of charts nobody opens. The screen answers four questions you genuinely have on a working day.
What was said?
Every WhatsApp conversation with the full message history, in the language the customer wrote in. Open, closed or gone quiet.
Can I step in?
One button and Nova goes quiet. What you type reaches the customer from the same workshop number. Handing back is just as easy.
What has she booked?
The appointments Nova made, day by day. Your own calendar stays in charge — this is what has been added to it.
Where was she unsure?
Every time Nova stepped aside, with the reason attached. Damage, a complaint, something beyond her scope. That is your to-do list.
The 24-hour window
Why there is a clock beside every conversation.
WhatsApp only lets a business reply freely within 24 hours of the customer's last message. After that, only a pre-approved message is allowed. That is not our choice; it is Meta's rule.
So every conversation shows how much time is left. If the window is about to close, you see that before you start writing — instead of finding out when the message fails to arrive.
Inside the window
- You and Nova simply reply
- Photos, voice notes and documents all work
- The customer sees one continuous conversation
Outside the window
- Only a pre-approved message can reopen the conversation
- Nova waits until the customer writes again
- Urgent alerts to the workshop go out by SMS
See it for yourself
The screen explains itself in five minutes.
In the demo we walk through a real conversation: intake, booking, escalation and handover. After that you know whether it fits the way you work.