About Ceptio
We are building the colleague who never goes home.
Ceptio is built by two people who sit close to the workshop floor. Not a chatbot on a website — an assistant that handles the booking-in the way a good service advisor does.
Why we started this
A week has 168 hours. Your front desk is staffed for roughly 45 of them.
Plenty happens in the other 123. In the evening, someone hears a noise when braking. Someone notices on Saturday morning that the MOT expires next week. Someone gets a warning light on Sunday. They pick up their phone, send a message, and hear nothing back until nine o'clock on Monday.
By then they have long since looked elsewhere. That is not laziness on the customer's part and not a failing of the workshop — it is simply what happens when the question and the answer never meet.
Nova fills that gap. She answers your customer the moment they write, asks the follow-up questions a mechanic would ask, and puts the appointment in the system. The next morning the car is in your calendar instead of at the workshop down the road.
What we deliberately do
- Have Nova say she is an assistant as soon as anyone asks
- Quote only the prices you have given us
- Keep every conversation visible in the dashboard
- Let you take over the conversation at any time
What we deliberately do not do
- Build a chatbot with menu options
- Invent prices for work a mechanic still has to look at
- Run a sales pitch on your behalf
- Stand between you and your customer
Where we are heading
Nova starts with WhatsApp and with Dutch workshops, but the problem is neither Dutch nor specific to WhatsApp. Every workshop in Europe loses work outside opening hours — work that could simply have come in.
So we are building towards an assistant that works with any workshop system, in every language your customers speak. That happens step by step, with workshops looking over our shoulder and telling us what is wrong. That is why we are taking on only a handful this quarter: two workshops we can support properly beat ten we cannot.
See for yourself whether it works
Message Nova as if you were a customer.
No form, no sales pitch — just a conversation.