Your front desk is staffed 45 hours a week.Your customers message during the other 123.
Mika answers your workshop's WhatsApp, recognises the registration, reads the service history from your workshop system and confirms the appointment. When in doubt, she stops and you take over.
- No-obligation demo
- Storage in the EU
- Cancel monthly
- Your own workshop number
registration recognised · booked in Autoflex · handover: no
What it runs on
On the systems your workshop already uses.
Ceptio V.O.F. · Dutch Chamber of Commerce (KvK) 42083106 · customer conversations are never used to train models. Security & privacy →
How it works
One assistant, three tasks.
Mika is not a phone menu and not a form. She holds the conversation, looks things up in your system and books the appointment, within the limits you set.
Answering and asking
Registration, complaint, urgency. Mika recognises the vehicle, sees earlier visits and replies in Dutch, German or English, whichever the customer writes in.
LiveBooking into your calendar
Mika checks your calendar in Autoflex and offers two concrete slots. No “we will call you back”.
LiveStepping aside when she should
Damage, a complaint or any doubt: Mika stops, you get a message with the reason, and you carry on typing from the same number.
LiveTelephony, with Mika answering the line outside opening hours, is in development. Not available yet
The proof
The conversation does not end as an email, but as a work order.
Most assistants send you a summary that someone still has to retype. Mika puts the appointment into Autoflex herself: customer, vehicle, description, planning and workshop note. All while the customer is still typing.
WhatsApp · 23:41
- Registration
- 4-TFN-21
- Vehicle
- Volkswagen Golf 1.4 TSI
- Order date
- 02-09-2026
- Description
- Minor service
- Planning
- 03-09-2026 08:30 · 09:30
- Workshop note
- Minor service. No known complaints. Drop-off: Thursday morning.
- MOT expires
- 19-07-2027
- Created by
- Mika · 23:43
Rebuilt from a real work order in our Autoflex test environment. Registration, customer name and mechanic have been replaced; the fields and their order are Autoflex’s. If your workshop runs on a different system, Mika handles the conversation but does not yet write anything back. Ask us to connect your system →
In a single day
What comes in while you are under a car.
An ordinary Tuesday at a workshop with four lifts.
| Time | Channel | What happened |
|---|---|---|
| 06:52 | Engine warning light on the way to work. Registration and complaint taken, booked in for the afternoon. | |
| 08:15 | Autoflex | The MOT (periodic roadworthiness test) expires in three weeks. Combined into the same visit. |
| 11:02 | Handover | Collision damage reported. Mika stopped and alerted the workshop owner. The workshop handles this conversation itself. |
| 14:30 | Question about the hourly rate. Rate given, slot offered, appointment confirmed. | |
| 17:45 | closed | From here on, nobody is at the front desk. |
| 21:12 | New customer, never been here before. Explained how it works and booked them in. | |
| 23:41 | MOT request, registration recognised, appointment confirmed for Thursday 09:30. |
The overview
See what has been agreed. And step in when you need to.
Every conversation sits in the dashboard: what Mika promised, where she was unsure, and how much time you have left to reply.
- Every conversation live, with the full message history
- Take over and type yourself, from the same workshop number
- What Mika booked, day by day. Your own calendar stays in charge
- Escalations with the reason attached
- The 24-hour window for each conversation
Limits
What Mika does and does not do.
An assistant that promises everything ends up promising your customer things you then have to deliver. This is where the line sits.
She does
- Make and move appointments
- Look up registration, vehicle and history
- Explain opening hours, rates and how you work
- Reply in Dutch, German and English
- Stop and alert you whenever she is unsure
She does not
- Diagnose faults or promise repairs
- Quote prices for work that is not in your rate list
- Handle damage claims or insurance matters
- Deal with complaints, which always come to you
- Promise anything that does not fit your calendar
And your customer knows what they are talking to. Mika opens every new conversation as your workshop’s digital AI assistant, and says so straight away when asked. She never poses as a human. That is not our choice but the European AI Act (Article 50, in force since 2 August 2026), and it saves you the customer who finds out later. Security and privacy →
In short
The facts, without marketing percentages.
- Channel
- WhatsApp on your own workshop number; telephony in development
- Workshop system
- Autoflex connected. Other systems on request, request your own system. Without a connection Mika still holds the conversation, but without access to the service history
- Availability
- 168 hours a week, including nights, weekends and holiday closures
- Lead time
- Usually within two weeks from the first call to going live on your number, depending on your workshop system
- For your customer
- No app, no account, no portal. Just the WhatsApp they already use
- Data
- Storage in the EU, a data processing agreement, no model training on customer conversations. Messaging and the language model run via the US under standard contractual clauses
- Transparency
- Mika introduces herself in her first message as your workshop’s digital AI assistant, and confirms it immediately when someone asks. She never poses as a human, as required by the European AI Act (Article 50, in force since 2 August 2026)
- Notice period
- One month; your number and your conversations stay yours
There is not yet a year of figures from ten workshops, so you will not find any here. As soon as the first workshop has real numbers, they will appear on this page.
Getting to know each other
More availability, without another person at the desk.
Twenty minutes: you show us how appointments reach you today, and we let Mika answer on a test number using real registrations from your own customers.
We set the price to match the size of your workshop.
- No-obligation demo
- Storage in the EU
- Cancel monthly
- Your own workshop number
Questions
Ask Mika yourself.
Each question opens a chat with Mika, with that question already filled in. That way you see straight away how she writes to your customer.