AI receptionist for workshops
Your front desk is staffed 45 hours a week.Your customers message during the other 123 hours.
Nova answers your workshop's WhatsApp, recognises the registration, reads the service history from your workshop system and confirms the appointment. When in doubt, she stops and you take over.
registration recognised · booked in Autoflex · handover: no
What it runs on
On the systems your workshop already uses.
Ceptio V.O.F. · Dutch Chamber of Commerce (KvK) 42083106 · customer conversations are never used to train models. Security & privacy →
How it works
One assistant, three tasks.
Nova is not a phone menu and not a form. She holds the conversation, looks things up in your system and books the appointment — within the limits you set.
Answering and asking
Registration, complaint, urgency. Nova recognises the vehicle, sees earlier visits and replies in Dutch, German or English — whichever the customer writes in.
LiveBooking into your calendar
Nova checks Autoflex for slots that are genuinely free and offers two concrete slots. No “we will call you back”.
LiveStepping aside when she should
Damage, a complaint or any doubt: Nova stops, you get a message with the reason, and you carry on typing from the same number.
LiveTelephony — Nova answering the line outside opening hours — is in development. Not available yet
In a single day
What comes in while you are under a car.
An ordinary Tuesday at a workshop with four lifts.
| Time | Channel | What happened |
|---|---|---|
| 06:52 | Engine warning light on the way to work. Registration and complaint taken, booked in for the afternoon. | |
| 08:15 | Autoflex | The MOT (periodic roadworthiness test) expires in three weeks. Combined into the same visit. |
| 11:02 | Handover | Collision damage reported. Nova stopped and alerted the workshop owner — the workshop handles this conversation itself. |
| 14:30 | Question about the hourly rate. Rate given, slot offered, appointment confirmed. | |
| 17:45 | — closed — | From here on, nobody is at the front desk. |
| 21:12 | New customer, never been here before. Explained how it works and booked them in. | |
| 23:41 | MOT request, registration recognised, appointment confirmed for Thursday 09:30. |
The overview
See what has been agreed. And step in when you need to.
Every conversation sits in the dashboard: what Nova promised, where she was unsure, and how much time you have left to reply.
- Every conversation live, with the full message history
- Take over and type yourself, from the same workshop number
- What Nova booked, day by day — your own calendar stays in charge
- Escalations with the reason attached
- The 24-hour window for each conversation
Limits
What Nova does and does not do.
An assistant that promises everything ends up promising your customer things you then have to deliver. This is where the line sits.
She does
- Make and move appointments
- Look up registration, vehicle and history
- Explain opening hours, rates and how you work
- Reply in Dutch, German and English
- Stop and alert you whenever she is unsure
She does not
- Diagnose faults or promise repairs
- Quote prices for work that is not in your rate list
- Handle damage claims or insurance matters
- Deal with complaints — those always come to you
- Promise anything that does not fit your calendar
In short
The facts, without marketing percentages.
- Channel
- WhatsApp on your own workshop number; telephony in development
- Workshop system
- Autoflex connected. Other systems on request; Nova also works without a connection, but without access to the service history
- Availability
- 168 hours a week, including nights, weekends and holiday closures
- Lead time
- 10 working days from the first call to going live on your number
- For your customer
- No app, no account, no portal — WhatsApp, which they already use
- Data
- European hosting, a data processing agreement, no model training on customer conversations
- Notice period
- One month; your number and your conversations stay yours
There is not yet a year of figures from ten workshops, so you will not find any here. As soon as the first workshop has real numbers, they will appear on this page.
Getting to know each other
More availability, without another person at the desk.
Twenty minutes: you show us how appointments reach you today, and we let Nova answer on a test number using real registrations from your own customers.
We set the price to match the size of your workshop.
Questions
Ask Nova yourself.
Each question opens a chat with Nova, with that question already filled in. That way you see straight away how she writes to your customer.